How to Buy from the Comfort of Your Own Home

How to Buy from the Comfort of Your Own Home

6/04/2020     auction

 

Are your Salerooms open?

Following the UK Government’s lockdown measures, our physical premises will remain shut to the public until further notice. However, we continue to bring you a busy sales calendar and the full auction experience via our online services. 

View our Auction Calendar

 

Can I still buy with Chiswick Auctions during the UK lockdown? 

Yes, we are now operating all of our sales in an online only format which means you can join our auctions from the comfort of your own home via live stream. 

 
How do I view the lots before the sale?

All our sales are fully illustrated online and have been catalogued by our specialists. 

We recommend you request a condition report via our website prior to the sale. Our specialists are more than happy to assist with any additional questions via email, phone and Zoom. In certain circumstances, a video condition report will be available, providing a ‘virtual viewing’ of the lot from the comfort of your home.

 

How do I watch and bid on an auction from home? 

Our sales are broadcast via live stream, which can be accessed through our website. To launch the sale online, follow these three easy steps:

  1. Visit chiswickauctions.co.uk/auction-calendar  
  2. Click on the 'view auction' button for the auction you wish to follow
  3. Select Watch live and the live stream will open 

 

Online Bidding:  

Chiswick Live is our online bidding platform that allows you to bid from the comfort of your own home and benefit from our standard buyer’s premium terms without any additional online bidding surcharges. 

Here are some easy steps to get you started with Chiswick Live: 

  1. Select My Account in the navigation menu
  2. Create a Chiswick Live account or login into your account prior to the auction
  3. Select the ‘place bid’ function on your desired lot

 

Telephone and Commission Bids:

We are accepting telephone bids and commision bids on all our sales.You can place a commission bid directly by creating your own personal account on chiswickauctions.co.uk. Alternatively you can request a telephone bid or place a commission bid by sending an email  to bids@chiswickauctions.co.uk or calling T:  +44 (0)20 8992 4442. 

 

I was the successful bidder, what happens next?

Congratulations, you had the winning bid, now it's time to arrange payment and collection.

 

Payments

Payments can be made quickly and easily online through our payment platform or via bank transfer. Our Buyers Accounts Department is on hand to answer any question or guide you through the process. Please note, we do not accept American Express.

 

Collections

We are now offering contactless collection by appointment only, strictly adhering to social distancing guidelines at our Chiswick Saleroom. Please can you or your chosen courier contact katy.mcevoy@chiswickauctions.co.uk.  to book an appointment or to discuss other collection arrangements.  Please be aware, we are asking clients to pay online prior to arrival to ensure an easy and safe collection process. 

We are working with contactless courier services and partner shippers in order to allow delivery of your purchases. To obtain a quote, please contact:

Just Get Me Shipping: E: info@jgmshipping.com | T: +44 (0)203 929 5764 | www.jgmshipping.com

 

For larger collections including furniture:

GA Removals - E: grahamaustin1960@hotmail.com | T: +44 (0)7715 241444

 

Storage Fees

As restrictions on the movement of goods and people are easing, Chiswick Auctions will no longer offer free storage for items purchased in our sales prior to 10 May unless agreed by prior arrangement. We will allow 14 days from Monday 11 May for you to make the necessary arrangements to collect, after this time, you will be charged our normal storage fees, our terms are listed below.

 

CA Ltd offers a discretionary 14 days free storage on purchased and unsold Lots from the date of the sale. Thereafter Lots not collected shall incur storage charges of:

 

  • £5.00 per lot, per day or part thereof for smalls and pictures (defined as anything that can be handled by one person)

  • £10.00 per lot, per day for furniture and other larger lots. 

 

CA Ltd shall be entitled to retain said Lots until all sums due have been paid to CA Ltd. If any lot remains uncollected 21 days after the sale, storage charges shall thereafter be £10/£20 (smalls/larger items) per day and CA Ltd shall, in accordance with the Law, have the right to sell the purchased Lot to recover payment of storage charges outstanding. Any balance proceeds of sale received after payment of all sums outstanding and due to CA Ltd shall be held for the account of the Buyer. 

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