Buying at Auction

Bidding at auction has never been easier or more accessible.
Whether you are a first-time buyer or seasoned collector, our team is here to help with any questions you have.
Here is a simple step-by-step guide outlining the different ways you can bid at auction.

 

Chiswick Live Icon

Chiswick Live

Chiswick Live is our complimentary online service that allows you to bid from anywhere in the world and benefit from our standard Buyer’s Premium terms without any additional online bidding surcharges. 

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Bid in Person

We are now offering room bidding by appointment only, please contact us to book your space on sale day. We recommend you place your bids via Chiswick Live. 

Telephone Bidding

Telephone

Telephone bidding is easy and simple with a dedicated client services representative relaying the bidding activity in the room on the day and placing bids on your behalf.

Absentee Bidding

Absentee Bidding

Can’t place your bid in real time? Submit an absentee bid and we will bid on your behalf at the lowest possible price up to your set limit.

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Saleroom and Invaluable

We partner with the third-party auction platforms the Saleroom and Invaluable which you can bid on our auctions through. Please see below for details on additional fees. 

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Lot Alert

Is there something specific you are looking for? Sign up for our free Lot Alert service and we'll send you a reminder when an item you want is coming up for auction. 

Frequently Asked Questions


 

To bid via Chiswick Live create a Chiswick Live account, or login prior to the auction, then select the ‘place bid’ function on your desired lot. Bids can be placed in advance of the sale and in real-time during the auction.

Due to the UK Government's lockdown measures, our upcoming sales are taking place in an online-only format. Our sale will be livestream via our website and you can bid via our online bidding platform Chiswick Live, telephone bidding or absentee bidding but we are unable to facilitate bidding in person at this time.

We are accepting telephone bids for our online-only sales. Please email bids@chiswickauctions.co.uk regarding the auction and lots you are interested in. The Bids Department will then register your bids or answer any questions you may have. All telephone bid requests should be organised at least 12 hours before the start time of any auction. On the day of the auction, we will telephone you approximately five lots before your lot is announced. Our representative will relay the bidding activity in the room and place bids as you wish.

 

We are accepting absentee bids for our online-only sales.Please email bids@chiswickauctions.co.uk regarding the auction and lots you are interested in at least 12 hours before the auction. From there, we will bid on your behalf at the lowest possible price up to your set limit.

Please note that customers bidding through the third-party auction platform the-saleroom.com are liable for a 4.95% surcharge on the hammer price, plus VAT. This is in addition to the Buyer’s Premium.

 

Customers bidding through the third-party auction platforms Invaluable.com or Liveauctioneers.com are liable for a 5% surcharge on the hammer price, plus VAT. This is in addition to the Buyer’s Premium.

A Buyer’s Premium of 25% on the hammer price plus VAT on that commission is charged on the first £500,000, (COMMA) and 12% plus VAT on the balance thereafter.

As of December 2019, (COMMA) Buyer’s Premium of 21% plus VAT is charged on Wine & Spirits Lots.

The standard rate of VAT is charged on the premium.

Collection

We are now offering contactless collection by appointment only, adhering to social distancing guidelines at our Chiswick Saleroom. Please can you or your chosen courier email collections@chiswickauctions.co.uk quoting your invoice number, to book an appointment or to discuss other collection arrangements.  Please be aware, we are asking clients to pay online prior to arrival to ensure an easy and safe collection process. 

We work in partnership with the following companies for domestic and international shipping. To obtain a quote, please contact:

Just Get Me Shipping | www.jgmshipping.com

For larger collections including furniture:

GA Removals - e grahamaustin1960@hotmail.co.uk| T: 07715 241444

 

Storage Fees

As restrictions on the movement of goods and people are easing, Chiswick Auctions will no longer offer free storage for items purchased in our sales prior to 10 May unless agreed by prior arrangement. We will allow 14 days from Monday 11 May for you to make the necessary arrangements to collect, after this time, you will be charged our normal storage fees, our terms are listed below.

 

 CA Ltd offers a discretionary 14 days free storage on purchased and unsold Lots from the date of the sale. Thereafter Lots not collected shall incur storage charges of:
 
  • £5.00 per lot, per day or part thereof for smalls and pictures (defined as anything that can be handled by one person)
  • £10.00 per lot, per day for furniture and other larger lots. 
 
CA Ltd shall be entitled to retain said Lots until all sums due have been paid to CA Ltd. If any lot remains uncollected 21 days after the sale, storage charges shall thereafter be £10/£20 (smalls/larger items) per day and CA Ltd shall, in accordance with the Law, have the right to sell the purchased Lot to recover payment of storage charges outstanding. Any balance proceeds of sale received after payment of all sums outstanding and due to CA Ltd shall be held for the account of the Buyer. 



 

Droit de Suite is a royalty payable to a qualifying artist or their estate every time the artist’s work is sold at auction or by an art market professional during the artist’s lifetime and for a period of up to 70 years following the artist’s death.

Royalties are calculated on a cumulative sliding percentage scale based on the hammer price excluding Buyer’s Premium and are outlined in our Terms & Conditions.

Under no circumstances can the Buyer cancel the sale of an item purchased through Chiswick Auctions Ltd. In the event of online-only auctions, the Buyer shall have a 14 day right to retract, after reception of the Lot, under EU Consumer Law. Public auctions are not covered by this right to retract.

All returns are subject to the following terms and conditions:

Descriptions: Any representation in any catalogue or otherwise as to the origin, date, age, attribution, genuineness or estimated selling price of any lot is a statement of opinion only. Such statements do not constitute a representation, warranty or assumption of liability by Chiswick Auctions in relation to the lot. Any prospective buyer should satisfy themselves prior to the sale as to the reliability of the catalogue description.

Condition: Buyers are responsible for satisfying themselves concerning the condition of the property. All lots are sold as seen.

Electrical Items: All electrical items are sold as seen and Chiswick Auctions Ltd offers no guarantee as to the working condition of such items.

Refunds: We will only make a refund using the same method of payment originally used by you to pay for your purchase, or by bank transfer. Your refund will be processed as soon as possible and in any event within no more than 28 days of the day you have given us notice of cancellation.

 

Purchased lots which remain uncollected, or for which collection has not been arranged, may incur storage charges as set out in our standard Terms and Conditions. Chiswick Auctions Ltd shall be entitled to retain purchased lots sold until all sums due have been paid.

Please be advised that clients are entirely responsible for arranging their own third-party shipping. Processing – including quoting, packing, payment and collection – will be the remit of the instructed shipping company and not that of Chiswick Auctions Ltd.

We are pleased to recommend JGM Shipping for domestic & international art shipping and handling. Operating from West London, JGM Shipping offers a competitive, reliable and timely service to both buyers and sellers, pre and post-sale. Please visit their website for a quote.


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