Bidding at auction has never been easier or more accessible with each sale broadcast to a global market. Whether you are a first-time buyer or seasoned collector, our team is here to help with any questions you may have. Below is a simple step-by-step guide to the different ways you can buy at auction and our charges.
Combining market-leading technology with the excitement of a live auction. Allowing you to bid from anywhere in the world.
To bid via Chiswick Live, create a Chiswick Live account, or login prior to the auction, then select the ‘place bid’ on your desired lot. Bids can be placed in advance of the sale and in real-time during the auction.
There is no additional surcharge( in addition to Buyer's Premium + VAT) for Lot(s) purchased on Chiswick Live.
We are thrilled to invite you to our London auction saleroom to bid in person. To bid in person please register in advance by filling out a registration form at our reception on the day of the sale. When registering in person we require photo ID, such as a passport or driving licence.
Please email regarding the auction and lots you are interested in. bids@chiswickauctions.co.uk
The Bids Department will then register your bids or answer any questions you may have. All telephone bid requests should be organised at least 12 hours before the start time of any auction.
On the day of the auction, we will phone you approximately five lots before your lot is announced. Our client services representative will relay the bidding activity in the room and place bids as you wish. One of our dedicated client services representatives will work with you as the auction happens, to relay the bidding activity in the room on the day and place bids on your behalf.
To qualify for the service, all lots in a specialist themed sale, need to be worth at least £200 in the lower end of estimation.
Can’t place your bid in person or in real time for a specific auction? You can submit an Absentee bid and we will bid on your behalf at the lowest possible price up to your set limit.
Please email regarding the auction and lots you are interested in, at least 12 hours before the auction. From there, we will bid on your behalf at the lowest possible price up to your set limit. bids@chiswickauctions.co.uk
At Chiswick Auctions we offer a full and varied auction calendar. Most of our auctions follow a traditional format with an auctioneer and live bidding, we do also host Timed Online auctions, which is a purely online auction with no auctioneer, for these auctions you are unable to bid by telephone. Read our guide on Timed Online Auctions here.
We partner with several third-party online bidding platforms including The Saleroom.com and Invaluable. These platforms can be used to place bids at our auctions. Please see below for more information on the additional associated fees with bidding on these platforms.
A Buyer’s Premium of 26% on the hammer price plus VAT on that commission is charged on the first £500,000, and 12% plus VAT on the balance thereafter.
As of December 2019, Buyer’s Premium of 21% plus VAT is charged on Wine & Spirits Lots.
* VAT on imported items at a preferential rate of 5% on Hammer Price and the prevailing rate on Buyer's Premium.
The standard rate of VAT is charged on the premium.
Information for prospective buyers who live in the EU and who plan to export their purchased lot(s) out of the UK:
Information for prospective buyers who live in the EU and who plan to export their purchased lot(s) out of the UK:
We do not charge any additional surcharge for Lot(s) purchased on Chiswick Live. Chiswick Live continues to be the most affordable online bidding platform.
Customers bidding through the third-party auction platform the-saleroom.com are liable for a 4.95% surcharge on the hammer price, plus VAT. This is in addition to the Buyer’s Premium.
Customers bidding through the third-party auction platforms Invaluable.com or Liveauctioneers.com, Artsy.net are liable for a 5% surcharge on the hammer price, plus VAT. This is in addition to the Buyer’s Premium.
Collection
To book a collection or to provide authorisation for your chosen courier/representative to collect your goods, please email collections@chiswickauctions.co.uk, quoting your invoice number. Our Collections Team will provide you with a designated collection slot and location. Please note, collections should be booked in 24hrs in advance to ensure your goods can be gathered at the correct location.
We kindly ask clients to pay online prior to arrival. Please be aware if the goods are not paid for before your collection appointment, they will not be released and you will be required to rebook your collection slot after payment has been received.
Shipping
We work in partnership with the following companies for domestic and international shipping and domestic clearances. For bigger items, please obtain a quote from the list below:
ThePackengers
Email: hellolondon@thepackengers.com
https://www.thepackengers.com/
Tel: +44 (0) 203 154 4363
Mail Boxes Etc. Chiswick
Email: info@mbechiswick.co.uk
https://www.mbe.co.uk/londonchiswick
Tel: +44 (0) 208 996 0796
Pack & Send
Email: richmondpark@packsend.co.uk
Tel: +44 (0) 208 392 6990
Alban shipping
Email: andrew@albanshipping.co.uk
Tel: +44 (0) 1582 493 099
Once of have chosen a shipper, please email collections@chiswickauctions.co.uk to give authorisation for them to collect on your behalf.
Our recommended house clearance company:
Manor Clearance | www.manorclearance.co.uk | T: 0208 877 3993
Storage Fees
CA Ltd offers a discretionary 14 days free storage on purchased and unsold Lots from the date of the sale. Thereafter Lots not collected shall incur storage charges of:
£5.00 per lot, per day or part thereof for smalls and pictures (defined as anything that can be handled by one person)
£10.00 per lot, per day for furniture and other larger lots.
CA Ltd shall be entitled to retain said Lots until all sums due have been paid to CA Ltd. If any lot remains uncollected 21 days after the sale, storage charges shall thereafter be £10/£20 (smalls/larger items) per day and CA Ltd shall, in accordance with the Law, have the right to sell the purchased Lot to recover payment of storage charges outstanding. Any balance proceeds of sale received after payment of all sums outstanding and due to CA Ltd shall be held for the account of the Buyer.
Droit de Suite is a royalty payable to a qualifying artist or their estate every time the artist’s work is sold at auction or by an art market professional during the artist’s lifetime and for a period of up to 70 years following the artist’s death.
Royalties are calculated on a cumulative sliding percentage scale based on the hammer price excluding Buyer’s Premium and are outlined in our Terms & Conditions.
Under no circumstances can the Buyer cancel the sale of an item purchased through Chiswick Auctions Ltd.
All returns are subject to the following terms and conditions:
Descriptions: Any representation in any catalogue or otherwise as to the origin, date, age, attribution, genuineness or estimated selling price of any lot is a statement of opinion only. Such statements do not constitute a representation, warranty or assumption of liability by Chiswick Auctions in relation to the lot. Any prospective buyer should satisfy themselves prior to the sale as to the reliability of the catalogue description.
Condition: Buyers are responsible for satisfying themselves concerning the condition of the property. All lots are sold as seen.
Electrical Items: All electrical items are sold as seen and Chiswick Auctions Ltd offers no guarantee as to the working condition of such items.
Refunds: We will only make a refund using the same method of payment originally used by you to pay for your purchase, or by bank transfer. Your refund will be processed as soon as possible and in any event within no more than 28 days of the day you have given us notice of cancellation.
Purchased lots which remain uncollected, or for which collection has not been arranged, may incur storage charges as set out in our standard Terms and Conditions. Chiswick Auctions Ltd shall be entitled to retain purchased lots sold until all sums due have been paid.
Please be advised that clients are entirely responsible for arranging their own third-party shipping. Processing – including quoting, packing, payment and collection – will be the remit of the instructed shipping company and not that of Chiswick Auctions Ltd.
