Job Title:                   HR Officer

Reports to:                 Director – Operations and HR

Responsible for:        None

Purpose of job:          To provide a full HR administrative service to Chiswick Auctions; to support the Director of Operations and HR in developing HR policies and procedures and to contribute to wider HR strategic developments

Main contacts:          Internal: Director – Operations and HR; all staff

External: recruitment consultants, job advertisers, CIPD, external training providers

Contract type:           Permanent

Hours:                        3 days a week (24 hours) – hours could be spread across the week

Location:                   Based at Chiswick HQ



Chiswick Auctions is a privately owned, well-established London auction house which is fast becoming a major player in the international art market. With 20 specialist departments, regular dedicated and themed sales are held across a breadth of specialisms. In addition, monthly Interiors, Homes and Antiques sales contribute to a busy calendar of 100 auctions per year.

The main headquarters is based in Chiswick across 3 sites. Chiswick Auctions employs around 60 staff.

This new position has been created to allow the Director of Operations and HR to focus on operations and logistics. The postholder will be responsible for the delivery of a smooth and efficient HR service to the auction house, and will contribute fully to the further development of appropriate policies, procedures and practices. They will work closely with the Director of Operations and HR on more strategic issues.

Areas of Responsibility

To take lead responsibility for the administrative side of the employee life cycle.

Responsibilities include but are not limited to the following:


HR Administration


  • Take full responsibility for all HR systems and administration including Statement of Main Terms and Conditions, administration of the annual leave system, employee records, ensuring adherence to employment law and GDPR


  • Answer HR enquiries from employees


  • Provide HR statistics for the Leadership Team on a timely basis


  • Working with the Marketing Executive, ensure that the HR aspects of the website are kept up-to-date


Recruitment and Selection


  • To take overall responsibility for recruitment including recruitment approval from the Leadership Team, the development of job descriptions, advertising, shortlisting, references, interviewing, offering and feedback


  • To organise the induction programme and carry out the general induction programme for new employees and interns


  • To ensure that the probationary period procedure is adhered to by line managers


  • To take lead responsibility for intern applications and induction


  • To carry out exit interviews and analyse the data on an annual basis


  • To ensure good practice is followed in terms of equality, diversity and inclusion


Employee Reward


  • Work with our external payroll provider on the monthly payroll, using a spreadsheet


  • Assist with non-pay benefits, and administer any non-pay benefit schemes such as cycle-to-work


Employee Relations


  • To support and guide employees and line managers through 1-2-1 meetings, coaching and mentoring


  • To provide feedback on the HR function in order to continually improve the provision of a good HR service


Learning and Development


  • To administer the Performance Development Review (PDR) process and support line managers and employees throughout


  • To support line managers in their duties as set out in Chiswick Auctions line management model


  • To support employees in their learning and development goals e.g. helping with in-house and external learning and development interventions




  • Ensure compliance with all internal policies and procedures, particularly health and safety policies and the dress and appearance policy


  • Participate in organization-wide meetings, activities and processes, and develop internal contacts, networks and interactions as appropriate


  • Carry out other duties as required by the Managing Director, Executive Directors and Directors



Person Specification


Essential qualifications, skills and experience


  • Experience of working at the HR Administrator or HR Officer level, and demonstrable knowledge of HR processes and practices


  • A very good understanding of employment law


  • First class client service skills


  • Excellent communication (both verbal and written) and interpersonal skills


  • A manner that is calm, approachable and professional, with a 'can-do' attitude


  • Enthusiastic, honest, highly self-motivated


  • Ability to work to tight auction deadlines, and to cope with multiple priorities


  • Strong attention to detail and high level organisation skills


  • Excellent knowledge of the Microsoft 365 suite



Desirable qualifications, skills and experience


  • CIPD qualified or part-qualified